Aion Support

Last updated: 2026-03-21

Contact

For support, contact: [email protected]

What support can help with

• setup issues
• API key connection problems
• calendar and reminder issues
• local model import and runtime issues
• memory behavior questions
• crashes and app bugs

What to include in a support request

1. what you asked Aion to do
2. what Aion actually did
3. whether the issue happens every time or only sometimes
4. app version
5. device model and Android version
6. screenshot if relevant
7. bug report export if requested

Safe support guidance

• Do not send your API keys
• Do not email sensitive chat history unless support explicitly asks for it
• Prefer bug report export over manual copy/paste when deeper diagnostics are needed
• Remember that exports can contain personal memory and chat data

FAQ

What does BYOK mean?

BYOK means Bring Your Own Key. You connect your own AI provider key in Settings, and Aion uses that provider for cloud replies.

What stays on my phone?

Your Aion memory, timeline, history, and profile data stay on your phone. Cloud prompts leave the device only when you use a connected provider or tool.

Does Aion block screenshots?

No. Aion allows screenshots by default so users stay in control of what they save or share.

Is Gmail supported?

Gmail integration is planned for a future update. It is not active in the current release. When it becomes available, you will be able to connect your Gmail account from Settings.

Why is local mode slow?

Local models run directly on your phone hardware. Performance depends heavily on device memory and model size.

Which local model is currently supported?

Current supported local baseline:

• TinyLlama-1.1B-Chat-v1.0.Q4_K_M.gguf